Return Policy and Limited Warranty
Having a Problem?
Our product experts are here to assist you. Send us an email describing the problem and a knowledgeable expert will reply in a timely fashion. Products manufactured by Coastal Fishing Gear, LLC ("CFG") are Warrantied as stated under the Limited Warranty section of this page.
30-Day Non-Warranty Returns
There are times when an item must be returned and we understand. That's why we have put together an easy method for processing returns within 30-Days from date of purchase. For Non-Warranty Returns within 30-days of date of purchase, the following applies:
Requesting Return Authorization
Products returned to CFG must have a Returns Material Authorization ("RMA") number. This allows us to efficiently track and process your return. Return authorization requests can be submitted through.
Please have your order number, or our confirmation number available as proof of purchase when you request authorization for return. Items should be returned like new in original packaging with all accessories included. Fishing gear that has been opened from sealed packaging or used is unfortunately not returnable.
The RMA number provided to you MUST be written on the outside of the shipping package for immediate identification. Without an RMA number, packages can not be accepted. We will provide shipping instructions at the time the RMA number is assigned. RMA numbers will remain active for 30 days from the date of issue. Products must be returned to CoastalFishingGear.com during that time. All packages must be sent to the following address:
Coastal Fishing Gear, LLC
Attn: (RMA Number)
1931 Humble Place Dr, Suite 205
Humble, TX 77338
Refund Terms and Conditions
All CFG products are eligible for a full refund within 30 days of purchase if the item is returned unopened, unused, and in original packaging (shipping charges not refundable).
After 30 days, Coastal Fishing Gear, LLC may accept returns if the item is received unopened, unused, and in original packaging. A 25% restocking fee may apply based upon time since purchase and quantity being returned. Credit will be issued only after receipt of product and evaluation of condition (shipping charges not refundable).
Non-Warranty Repairs/Modifications
If you purchased a CFG product that is no longer covered by our 90-Day Limited Warranty, you may contact CFG, requrest an RMA, and ship your product back to CFG for repairs, at your expence. Non-Warranty Repairs or Modifications are subject to a $15 Repair/Modification fee, shipping costs, and cost of materials. CFG makes no promise or warranty to timeleness of Non-Warranty Repairs or Modifications.
Limited Warranty
What it Covers: All products manufactured by CFG are warranted for defects in materials used to manufacture your product, defects in workmanship under normal use, and broken componenets under normal use. Products sold by CFG are warranted by the manufacturer and are not covered by this Warranty.
Warranty Remedies: CFG, at its sole discretion, may repair the product and/or broken parts using new or replacement parts; exchange the product with a new product; or provide a refund of the product purchase price for any Warranty Claims for products manufactured by CFG that are covered by this Warranty.
Warranty Period: The Warranty Period for products manufactured by CFG is 90 days from the date of purchase.
What is Not Covered: CFG's Warranty does not cover damage resulting from negligence, unauthorized modification of the product, natural disaster, theft or loss and/or any damage CFG, at its sole discretion, determines to not be normal use.
Warranty Claims To file a Warranty Claim customers must request a Return Merchant Authorization ("RMA") via email. After receiving an RMA number, product must be mailed, at customer's expense, to:
Coastal Fishing Gear, LLC
Attn: (RMA Number)
1931 Humble Place Dr, Suite 205
Humble, TX 77338
Upon inspection of returned products, CFG will remedy the Warranty Claim per the Warranty Remedies section of this Warranty.
DISCLAIMER: CFG makes no representation or warranty of any kind, express or implied, regarding products manufactured by CFG, or the accuracy, adequacy, validity, reliability, availabiltiy, or completeness of any information contained in this Website, except as stated in this Limited Warranty. Unless stated in this Warranty, CFG and its Suppliers disclaim all Warranties, Express or Implied including, without limitation, those of Merchantability, Fitness for a Particulary Purpose and Noninfringement. Your are soley responsible for the appropriateness of the the site, its content, and the products offered by CFG on this site for your intended application and use. CFG does not warrant the website, its content, or the products it offers on the website meet your application and use requirements. CFG and its Suppliers shall not be liable for any direct, indirect, special, consequential, incidental, or punitive damages, even if CFG, its Suppliers have been advised of the possibility of such damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation or limiatation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
